Frequently Asked Questions

CONTACTLESS CARDS

BAT AND BARIK CARDS

MUGI CARD

Frequently asked questions (FAQ) about the paying with contactless cards on Dbus

 

1. What is the contactless bank card payment project?

Dbus is running a pilot project using contactless payment cards. It is a year-long project.

2. On which lines is it available?

During the pilot project, you can pay with contactless cards on Lines 16 Igeldo and 45 Estaciones Renfe-Bus Geltokiak-Antiguo-Aiete principally. Whether it is extended to other Dbus lines will depend of the results obtained during the test period.

3. Which cards can be used on Dbus?

All physical VISA, Mastercard and American Express cards can be used, regardless of the issuing bank, provided they have contact-free technology, which is identified with the following symbol: simbolo

4. Can I use my mobile to pay for my journeys?

The contactless bank card payment system also accepts payments with bank and telephone operators’ wallet apps.

The currently available apps are:

BBVA Wallet, Bankinter Pagos TVM, CaixaBank Pay, ImaginBank, Santander Wallet, Sabadell Wallet, ING Direct, Bankia Wallet, Vodafone Wallet, Orange Cash.

Ask your issuing bank or telephone operator for detailed information:

You can also pay with Samsung Pay and Apple Pay, but only with the cards accepted in each case:

  • Samsung Pay: Banco Santander VISA and Mastercard cards, La Caixa, Imagin, Abanca and Sabadell.
  • Apple Pay: only with American Express cards anda Caja Rural de Navarra VISA cards.

5. Where are EMV cards validated?

Contactless bank cards are validated when you get onto the bus, using the machine beside the driver. The machine is marked with the images of VISA, Mastercard and American Express.

6. Can I pay for my journey with my contactless card on the central platform?

People authorised to access via the central door (people in wheelchairs, people with walking frames and people pushing babies in strollers) should pay at the front of the bus, using the machine provided, and not at the machine on the central platform.

7. How much will I be charged for paying for my journey with a contactless card?

The rate charged from contactless cards or mobile phones is the occasional rate in effect at that time.

More information

8. Can I pay for both daytime and night journeys?

You can only pay with contactless cards and mobile phones on daytime journeys. You must pay for the Búho night service in case or with a Mugi, Lurraldebus, Bat or Barik card.

9. Can I pay for other people’s journeys with my contactless card?

Yes. You can pay for all the trips you like with your contactless card.

10. Can I change route for free with a contactless card?

No, you cannot change route free of charge when you pay with a contactless bank card.

 

Frequently asked questions about Bat and Barik on Dbus

1. WHICH BAT AND BARIK CARDS ARE ACCEPTED BY DBUS?bat-barik

All Bat and Barik Cards are accepted.

2. WHERE DO I VALIDATE MY BAT/BARIK CARD?

Validate your Bat and Barik cards when you get onto the bus, using the machine beside the driver. The machine is marked with the images of both cards. The card is not validated when you leave the bus.

3. CAN I GET ONTO THE BUS THROUGH THE CENTRAL DOOR WITH MY BAT/BARIK CARD?

Only authorised passengers are allowed onto the bus through the central door (wheelchair users, people with walking frames or with baby carriages with the baby and/or child inside). Passengers wishing to pay for their journeys with the Bat and Barik cards and who want to use the central doors must do so at the front of the bus, in the machine provided, and not with the machine on the central platform.

4. – CAN I VALIDATE OTHER PEOPLE’S JOURNEYS WITH MY CARD?

Personal Bat and Bark cards (with photos) are personal and non-transferable. They cannot be used to validate other passengers’ journeys.

Anonymous Bat and Barik cards (no photo) can be used to validate all journeys, provided the balance is sufficient.

5. – HOW MUCH IS CHARGED TO BAT AND BARIK CARDS BY THE VALIDATION MACHINE?

On Dbus buses, the fares charged to Bat and Barik cards are the same as the first stage of journeys with Mugi and Lurraldebus cards.

> See fares

6. – WHO IS ENTITLED TO ADDITIONAL DISCOUNTS?

General Large Families and Special Large Families are entitled to additional discounts with their Bat and Barik cards, with a fare of €0.76 and €0.47 respectively on a daytime ticket.

Frequently Asked Questions of Dbus about Fare Integration in Gipuzkoa

mugilurraldebus

 

1. FARE INTEGRATION

– What is fare integration?
Fare integration consists in the unification of payment systems in public transport in Gipuzkoa, so that all the people of San Sebastian and Gipuzkoa can use the same card to use public transport throughout the entire territory.

– When is fare integration to be implemented?
Fare integration of public transport is already in operation in Gipuzkoa, and has been since 4 March 2013.

– Which means of transport are integrated in the new system?
Integration encompasses Dbus urban buses, Lurraldebus inter-urban buses, the urban buses of Rentería, Irún, Hernani, Arrasate, Eibar, Zarautz, Lasarte-Oria and Euskotren trains.

– Does DBUS still exist following integration?
Yes, Dbus still exists and will provide the same public transport system in San Sebastián as it has up till now. What changes is the fare system which is unified for all means of transport in Gipuzkoa. Transport cards are also unified.

– What is MUGI?
MUGI is the name of the new integrated fare system which offers the same card (Lurraldebus or Mugi) for all the means of public transport in Gipuzkoa that make up the integration system.

2. VALID TRANSPORT CARDS

– Which transport cards are valid for Dbus?
Transport cards valid for use on Dbus are the existing Lurraldebus cards and all the Mugi cards.

– What kinds of Mugi cards are there?

Below is a list of the different kinds of Mugi cards that you can use in all integrated means of transport:

o Ordinary Card
o Social Card
o Senior Card
o Disabled Card
o Youth Card
o General Large Family Card
o Special Large Family Card
o Anonymous card

– Do children need cards?

No, children under 6 travel free of charge on Dbus. Just ask the driver for the child’s free ticket.

3. REQUESTS FOR CARDS

– I need a new transport card. Can I apply for a Lurraldebus card?

No, from 6 February 2013, you can no longer apply for a Lurraldebus card. If you need a new card, you must apply for the Mugi card. Both the Mugi and the Lurraldebus are valid for travelling on Dbus.

– I need a new transport card. Where do I apply for it?
You can request a Mugi card in newsagents (newspaper kiosks, stationers, and authorised tobacconists), by post or in the Mugi website.

Check for the nearest application points:

> Check

– Which documents do I need to present at authorised establishments when applying for an ordinary Mugi card?
Users requiring an ordinary Mugi card must submit the following documents in authorised establishments:

  • Completed application form
  • A passport-size photo
  • Photocopy of National ID card (DNI), passport or residence card (NIE). Minors must present the same documentation (if case of having it) or a photocopy of the page in the official family record book (‘libro de familia’) showing the minor’s details, and a copy of the National ID card (DNI), passport or residence card (NIE) of the parent or guardian.

– Which documents do I need to present at authorised establishments when applying for a collective Mugi card?
Users requiring a collective Mugi card must submit the following documents in authorised establishments:

  • Completed application form
  • A passport-size photo
  • Photocopy of National ID card (DNI), passport or residence card (NIE). Minors must present the same documentation (if case of having it) or photocopy of the page in the official family record book (‘libro de familia’) showing the minor’s details, and a copy of the National ID card (DNI), passport or residence card (NIE) of the parent or guardian.
  • For all reduced-price cards (except the ‘large family’), the municipal registration will be checked in order to proof residence in Gipuzkoa.
  • To apply for a youth card, a copy of the official family record book (‘libro de familia’) and for under 18s, a copy of the National ID card (DNI), passport or residence card (NIE) of the parent or guardian.
  • To obtain a Disability Card, applicants must certify disability of 65% or more or a mobility scale of 7 or more. This will be verified automatically with the Provincial Government Welfare Department. Applicants must authorise ATTG to make the automatic check on the card application form.
  • For “large family” cards, will be verified with Basque Government /Provincial Government that “large family” title is in force (people whose “large family titles” are issued with a passport number must present a photocopy of the title).
  • To apply for a discount travel card, certificates must be presented.
  • All of the above applicants must also give their authorisation to the Gipuzkoa transit authority to consult the income information provided in order to determine reduced-price eligibility.
  • IMPORTANT: check information on required certificates.

– How much do the cards cost?
All the cards cost 5 €. In the case of the Social card, the amount is recovered when the user charges their card for the first time.

– How do I receive my new Mugi card?
Users applying for a new Mugi at the usual establishments (kiosks, stationers’ and authorized tobacconists) must return after a few weeks to collect their new card (check times with the establishment). However, those applying on the Mugi website or by post will be sent their card by post in the time indicated on making the application.

– What are the requisites for social users to obtain discounts?

All current users of the Dbus Social card comply with the requisites for access to the discounts of the Mugi social group card. Social users must apply for their card at authorized establishments and, depending on the user’s characteristics and provided they comply with the requisites laid down, must apply for one of the following Mugi cards:
o Mugi Senior Card: over 65 years
o Mugi Disabled Card: disability equal or greater than 65%, or with a rate of 7 or above on the mobility scale
o Mugi Social scale: the rest of Dbus social users who do not fall under the previous user profiles.

– What are the requisites for the over 65s to obtain discounts?
To gain access to discounts, the over 65s must have been registered as resident in Gipuzkoa for over three months, and their annual income must not be more than 2.5 times the IPREM (Public Indicator of Multiple Uses Income).

– What are the requisites for the disabled to obtain discounts?
To gain access to discounts, they must have been registered as resident in Gipuzkoa for over three months, they must submit a supporting document to certify disability equal or greater than 65%, or a rate of 7 or above on the mobility scale, and their annual income must not be more than 2.5 times the IPREM.

– What are the requisites for young people to obtain discounts?
To gain access to discounts, they must have been registered as resident in Gipuzkoa for over three months, be under 18 and if over 18 or about to be reach the age of majority, they must submit a supporting document to certify that their annual income is not more than 2.5 times the IPREM.

– What are the requisites for large families to obtain discounts?
To gain access to discounts, they must submit the corresponding supporting certificate to certify that they are a general or special large family.

 

4. TRAVELLING BY BUS

– Where and how do I validate the card inside the bus?
With Dbus you only validate on boarding the bus, and never on alighting. Remember that on Lurraldebus buses you will also need to validate on alighting.

– Do I have to validate on alighting?
No, on Dbus there is no need to validate the card on alighting from the bus.

– How much money is deducted from my Lurraldebus and Mugi cards when I validate them?
In the case of Dbus, the amount deducted always corresponds to the ordinary ticket, with a fare of 0.95 € in the 1-20 journeys bracket, 0.77 € in the 21-50 bracket, and 0.18 € after completing 51 journeys.

The subsidy corresponding to each group (youth, large family, social, senior and disabled) will be applied on recharging and never on the Dbus bus.

– What happens if there is no credit on my card?

Users with insufficient credit for validating the ordinary ticket in the corresponding bracket will not be able to validate their card on Dbus. In other words, all Lurraldebus and Mugi card users, irrespective of the subsidy corresponding to each of them, will not be able to validate their card if they do not have credit of 0.95 € in the first journey bracket, credit of 0.77 € in the second bracket and 0.18 € in the third bracket.

The subsidy corresponding to each group (youth, large family, social, senior and disabled) will be applied on recharging and never on the Dbus bus.

 

– Can I use my card to validate other people’s journeys?
All Mugi and Lurraldebus, except for the anonymous Mugi card, carry a photo and are personal and non-transferable and therefore do not entitle you to validate other people’s journeys.

The anonymous Mugi card was created for this purpose, to allow payment for several users with the same card. This card allows unlimited validations on Dbus provided there is sufficient credit. The price for each journey is 1,22 € in all cases.

 

5. FARES

– How does the discount system for greater use of public transport work?
Discounts are progressive as the higher discount is applied for those who use public transport most frequently. Thus, the journeys made during the course of a month are counted, and are reset to zero the following month. The more journeys made during the month, the greater the discount on each journey.

The discounts are divided into three brackets:
o From 1 to 20 journeys, a discount of 47% is applied.
o From 21 to 50 journeys, a discount of 57% is applied.
o From 51 journeys, the discount applied is 90%. (Free or charge for Youth)

The discount is calculated on the basis of the occasional ticket, which costs 1.75 €, and in addition to these discounts are those corresponding to each special Lurraldebus and Mugi group. These discounts are applied on recharging the card.

The anonymous Mugi card is the only one not accumulating discounts or subsidies, as this card has a single fare of 1.22 €.

 

– What price will be discounted on the Lurraldebus and Mugi cards on validating?
On Dbus buses, the discount corresponding to the ordinary ticket is always discounted. This ticket costs 0.95 € in the 1-20 journey bracket, 0.77 € in the 21-50 bracket, and 0.18 € after the 51st journey.

The subsidy corresponding to each group (youth, large family, social, senior and disabled) will be applied on recharging and never on the Dbus bus.

 

– Which groups are entitled to discounts?

The Lurraldebus and Mugi groups with an additional discount are as follows:
o Social Group: 108% subsidy on recharging
o Senior Group: 108% subsidy on recharging
o Disabled Group: 108% subsidy on recharging
o Youth Group: 25% subsidy on recharging
o General/Normal Large Family Group: 25% subsidy on recharging
o Special Large Family Group: 100% subsidy on recharging

The subsidy corresponding to each group (youth, large family, social, senior and disabled) will be applied on recharging and never on the Dbus bus.


– When am I given a discount for belonging to a group with discount?

The discount for groups is applied when the card is recharged. For example, if a user in the Senior Group tops up their card with credit of 10 €, they will be given an additional 108% of this amount, with the result that the total credit will be 10 € + 10.80 € bonus = 20.80 € in total, plus the credit remaining before the top up. With this subsidy, the final discount for each journey is 52%.

– Are the journeys I make on other means of transport taken into account when calculating the number of journeys?
Yes, whenever they are part of the Fare Integration of Gipuzkoa system, that is, Dbus, Lurraldebus, Euskotren, the urban buses of Rentería, Irún, Hernani, Zarautz, Eibar and Arrasate.
Journeys made with Renfe do not count but can be paid using the Lurraldebus/Mugi ordinary card. The amount paid is the sum corresponding to Renfe’s ordinary ticket, and shall not be accumulated for progressive discounts.

– How much do transfers between Dbus buses cost? And in the case of other means of transport?
The transfers permitted between Dbus buses, as listed in the transfer table, are free, provided no more than 45 minutes pass between validation on the first bus and validation on the second. Cash payment of the tickets doesn´t allow free transfers. The transfer table is displayed on bus shelters and at the Dbus website, www.dbus.eus

In the case of transfers between different operators (for example, Dbus and Lurraldebus), the most expensive journey is paid together with 25% of the cheapest part of the journey. The sum will be calculated on finalising the transfer.

– How much is the night fare? Are the night journeys taken into account when calculating journeys and applying discounts?
The night ticket costs 2.10 €, in the case of a single ticket and when using a card. These journeys with night fares are also taken into account for calculating journeys, and the journeys will be subsidized in the case of groups with the right to subsidy, as the subsidy is applied on recharging.

– Are monthly passes still available?
No, because the new system applies progressive discounts depending on use.

– From what age do children have to pay?
Children over 6 must pay in all means of transport included in the fare integration system, and must have their own Lurraldebus or Mugi Youth card, as both are currently valid. When travelling by Dbus with children under the age of 6, ask the driver for the child’s free ticket.

6. TOPPING UP

– Where are the Lurraldebus and Mugi cards recharged?
Lurraldebus and Mugi cards can be recharged at newsagents, post offices and in over 200 specially equipped Kutxabank ATMs.

In San Sebastian it is also possible to top up your card at the machine on Avenida de la Libertad 20, where it intersects with Churruca St. and at the new San Sebastian Bus Station.

Another option is to top up through the Mugi website. These top-ups can be activated on Dbus buses. Some details:

  • Recently acquired cards should be topped up for the first time at a kiosk and you must pay for at least one journey with the card. You will then be able to register on the Mugi website to top up the card and activate your purchase on Dbus.
  • If you top up before 23.00 you can activate your purchase on Dbus buses the following day. If you top up after 23.00, you will not be able to do this until the following day.
  • Top-ups can only be activated with the new dispensing machines by the driver’s position. They cannot be activated with other machines.
  • When a person using a wheelchair or with a stroller gets onto the bus, he or she must go to the machine by the driver to activate the top up.
  • These machines activate top ups, but cannot be used to purchase a top up for your card.
  • Every time you top up your card, the dispenser will print out a balance, which the driver will keep, unless the user requests it.
  • Your top up will be activated as soon as you pay for a journey with the card. Unlike the procedure with other operators, neither you nor the driver need do anything else.