MUGI card

TYPES OF MUGI CARD

ORDINARY MUGI CARD

The ordinary Mugi card is personalized (with a photo), and is therefore personal and non-transferable. In other words, it cannot be used by other people to travel on Dbus. mugi

When using the ordinary Mugi card to pay on DBUS, the ordinary ticket fare is deducted, with the fare depending on which journey bracket the user has reached within that particular month.

SUBSIDIZED MUGI CARD

The existing subsidized Mugi cards are as follows:

  • Mugi youth card (ages 6-25)
  • Mugi social travel card
  • Mugi senior card (over 65)
  • Mugi card for disabled persons (65% disability or greater or mobility scale 7 or greater)

When using these cards to pay on DBUS the ordinary ticket fare is deducted, with the fare depending on which journey bracket the user has reached within that particular month. The corresponding subsidies are applied whenever the card is topped up, and never on the bus.

In the case of members of large families, the Mugi card subsidy will be increased by the subsidy corresponding to the category to which they belong (general or special).

TRANSFERABLE MUGI CARD

You can use the transferable Mugi card to pay for several people on Dbus, as long as there is enough balance.

The transferable card is valid for twelve months after it is topped up. In order to activate the card again and avail of the remaining balance, you will need to top it up by at least 5€.

OBTAINING AND CHARGING YOUR MUGI CARD

All Mugi cards can be obtained at authorised establishments (newsagents, book shops and tobacconists) displaying the Mugi symbol. You can also apply for a card by post or online at the Mugi website.

1. Applying at authorised establishments

Application form

The easiest way to obtain a card is to download and complete the application form, and take it to the nearest authorised location.

Application for standard Mugi card

The following documents are required when applying for the Standard Mugi card at authorised establishments:

  • Completed application form
  • A passport-size photo
  • Photocopy of National ID card (DNI), passport or residence card (NIE). Minors must present the same documentation (if case of having it) or a photocopy of the page in the official family record book (‘libro de familia’) showing the minor’s details, and a copy of the National ID card (DNI), passport or residence card (NIE) of the parent or guardian.
Application for reduced-price Mugi card

The following documents are required when applying for the reduced-price Mugi card at authorised establishments:

  • Completed application form
  • A passport-size photo
  • Photocopy of National ID card (DNI), passport or residence card (NIE). Minors must present the same documentation (if case of having it) or photocopy of the page in the official family record book (‘libro de familia’) showing the minor’s details, and a copy of the National ID card (DNI), passport or residence card (NIE) of the parent or guardian.
  • For all reduced-price cards (except the ‘large family’), the municipal registration will be checked in order to proof residence in Gipuzkoa.
  • To apply for a youth card, a copy of the official family record book (‘libro de familia’) and for under 18s, a copy of the National ID card (DNI), passport or residence card (NIE) of the parent or guardian.
  • To obtain a Disability Card, applicants must certify disability of 65% or more or a mobility scale of 7 or more. This will be verified automatically with the Provincial Government Welfare Department. Applicants must authorise ATTG to make the automatic check on the card application form.
  • For “large family” cards, will be verified with Basque Government /Provincial Government that “large family” title is in force (people whose “large family titles” are issued with a passport number must present a photocopy of the title).
  • To apply for a discount travel card, certificates must be presented.
  • All of the above applicants must also give their authorisation to the Gipuzkoa transit authority to consult the income information provided in order to determine reduced-price eligibility.
  • IMPORTANT: check information on required certificates.

All cards cost €5.00 (only the card, without recharge). The cost of the discount travel card will be reimbursed the first time the card is recharged.

People who apply for a new Mugi card at authorised establishments (newsagents, book shops and tobacconists) will collect their new card after a few weeks (consult with establishment for waiting times). People who apply online through the Mugi website or by post will be sent their card by post within the time indicated upon application.

Application for transferrable Mugi card

1. Applying at authorised establishments

The transferrable Mugi card can be obtained at authorised establishments (newsagents, book shops and tobacconists) displaying the Mugi symbol. This type of card requires no documentation and is purchased on the spot. The cost of this and all Mugi cards is €5.00.

2. Applying online

The online application process is available on the Mugipuzkoa website. The online application must be completed and the required documents scanned. The €5.00 card fee is also paid online via the website.

Access online application

Applying by post

When applying by post, the €5.00 card fee is paid the same way as for online application, via a bank transfer to the account number provided by Mugi. Proceed with the instructions provided on the website.

Access application information

4. Recharging process

There are several options for recharging the Mugi card:

  • At an authorised newsagent’s or tobacconist’s ( minimum €5.00, maximum €100): . Find a recharge location
  • Via the Mugi website (minimum €5.00, maximum €100). It is necessary to activate this recharge to be able to use it. You can already do it onboard Dbus buses. More information.
  • At Kutxabank cash machines set up for this service.
  • In San Sebastián, at the card recharging machine located at 20 Avenida de la Libertad.

ADVANTAGES OF THE MUGI CARD FOR DBUS USERS

Valid from April 1st, 2019

Mugi cards (standard and reduced-price) are for non-transferrable, personal use only. The reduced price scheme applied to certain types of Mugi cards also applies to the Dbus fare. Since credit is calculated when the card is recharged, the standard fare will be deducted when boarding the bus . Fare reductions will be applied to both standard and reduced-price Mugi cardholders according to the number of trips made each month (€0,95, €0,77 or €0,18).

Example:

  1. Standard card: €5.00 recharge →
  2. €5.00 remaining credit →
  3. One DBUS fare based on 1-20 trips per month: €0.95 deducted →
  4. Current balance: €4.05 →
  5. €5.00 recharge →
  6. Updated balance: €9.05

Credit balance will be applied when the card is recharged. Any credit balance due will be added to the new recharge amount.

Example:

  1. Youth Card: €5.00 recharge →
  2. Balance: €5.00 + 25 % bonus (€1, 25) →
  3. Balance: €6.25 →
  4. One DBUS fare based on 1-20 trips per month: €0.95 deducted →
  5. Current balance: €5.3 →
  6. €5.00 recharge →
  7. Balance: €5.3 + €5.00 + €1.25 (25 % bonus)= €11.55

 

TRANSFERS

Transfers are free between Dbus routes included in the transfer table, provided that no more than 45 minutes lapse between the validation time of the first and second buses. The transfer table is available on bus stop shelters and online at the Dbus website, www.dbus.eus

For transfers between different operators (for example, Dbus and Lurraldebus ) the price of the combined trip will be the more expensive fare plus 25% of the lower fare. The calculation will be made after the final transfer

Transfers are considered a single trip. Therefore the trip counter will count only 1 trip.